Objectives
Supply SHIELD has built a strong value system based on integrity and continuous improvement that continues to guide the organization through today’s challenging environment. Let us show you more about the SHIELD:
Serve Our Customers:
- Always ensure customer satisfaction is a top focus
- Listen to our customers and incorporate their feedback in all we do
Have Fun:
- It cannot be all work and no play! We at Supply Shield like to have fun and want our customers and suppliers to join in on the fun with us. Don’t be surprised if you see a funny email or contest in the near future and don’t be afraid to play along. Life is too short not to enjoy it!
AS 9120 & ISO 9001: 2015 Rev A Certified:
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Supply Shield is ISO 9001:2015 & AS 9120 Certified. - Maintain Quality Management System (QMS) in accordance with requirements of AS 9120 & ISO 9001: 2015 standards
- Review QMS annually to assess adequacy and effectiveness of controls and identify opportunities for improvement
- Never compromise quality – Supply Shield Inc approved suppliers are required to purchase from OEM, OCM, or authorized distributors only.
- Maintain 98% on time delivery
- Maintain packing and shipping errors to under .15%
- Continually collect and incorporate customer feedback into Supply Shield’s QMS
Empower Employees:
- Promote a clean and healthy environment where employees can live life to the fullest
- We want our employees to continue to grow so they can help our business and our customers, so we promote and require ongoing training on everything from industry happenings, manufacturer product lines, technological changes, and company systems
Lead by Example (In our Community and in our Environment):
- Create and maintain a ‘give back’ mentality throughout the company, partnering with local charities and organizations to help make a difference
- A lot of companies talk about being green, but we want to be a company that does something about it, so we have implemented many green initiatives and shared these initiatives with others so we can promote change (click here to learn more)
Dare to Innovate:
- Change is a word Supply Shield embraces from top to bottom of the organization. Without change, we wouldn’t be able to keep up with our ever evolving customer demands or with our competitors. In every year, month, week, and day our leaders and employees Dare To Innovate and strive to improve each and every aspect of the Supply Shield business model